Refund policy
Last updated: August 22, 2026
Returns
Eligible items may be returned within 30 days after delivery.
To be eligible for a return, the item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. A receipt or other proof of purchase is required.
To request a return, email support@byebluelight.com before sending the item. Returns sent without prior authorization may not be accepted. Approved returns must be sent to the return address provided with the authorization.
Return shipping
The customer is responsible for return shipping unless Bye Blue Light shipped the wrong item or the product arrived defective or damaged. When Bye Blue Light is responsible for return shipping, we will provide return instructions or a prepaid return label.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is defective, damaged, or incorrect, email support@byebluelight.com promptly with your order number and photos of the item and packaging so we can review the issue.
Items that cannot be returned
Custom eyewear, prescription lenses, and readers are made to order and are final sale. Gift cards cannot be returned.
Sale-priced items remain eligible under the normal return policy unless the item was clearly designated Final Sale before purchase. Items designated Final Sale before purchase cannot be returned.
Contact support@byebluelight.com before ordering if you have a question about whether an item is return-eligible.
Exchanges
The fastest way to obtain a different eligible item is to complete an approved return and place a new order separately.
Refunds
We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
Mandatory rights
Nothing in this policy limits rights that cannot legally be waived. Where applicable law gives a customer additional cancellation, return, or refund rights, those rights continue to apply.
Contact
Email return questions to support@byebluelight.com.