Help and FAQ
Questions, answered
Clear answers on frames, lenses, orders, shipping, and support.
What comes with every pair?
Every pair includes your selected frame and lenses, a hard-shell protective case, a microfiber cleaning cloth, and protective packaging.
Which lens options are available?
Depending on the frame, options may include non-prescription, readers, single vision prescription, and progressive prescription lenses. The available choices appear on each product page.
What materials are the frames made from?
Materials vary by frame. Check the fit and details area on the product page for the construction and measurements of the style you are considering.
Can I wear contacts with non-prescription glasses?
Yes. You can wear your normal contact lenses with non-prescription Bye Blue Light frames.
How do I compare frame sizes?
Compare the frame width, lens height, bridge, and temple measurements with a pair you already own and like. Measurements are listed on participating product pages.
Can I use an FSA or HSA?
FSA and HSA funds may be accepted for eligible prescription and reader orders. Keep your receipt, and confirm eligibility with your plan administrator.
Which payment methods do you accept?
We accept major credit cards and the accelerated checkout options displayed at checkout, which may include Shop Pay, PayPal, and Google Pay.
Can I cancel or change an order?
Contact us as soon as possible. Ready-to-wear orders may be changed before fulfillment. Made-to-order items can only be changed or canceled before production begins.
Do you offer team or organization pricing?
Yes. We support bulk orders and reviewed custom eyewear requests for teams and organizations. Start a business request and tell us what you have in mind.
When should I wear blue light glasses?
Many customers wear them during extended screen time, including work, studying, gaming, and evening device use. They can also be worn throughout the day whenever they feel comfortable for your routine.
Can I wear them outside?
Yes, but clear blue light eyewear is not a replacement for sunglasses or dedicated UV protection unless the product page specifically says otherwise.
Do your frames come in multiple sizes?
Size availability varies by style. Use the measurements on the product page to compare a frame with eyewear you already own.
Can I order prescription lenses?
Selected frames support single vision and progressive prescription lenses. The lens options shown on a product page are the options currently available for that frame.
When will my order ship?
Ready-to-wear orders typically leave us within two business days. Made-to-order lenses require additional production time, which is shown or confirmed during the ordering process.
Do you ship internationally?
Available destinations and shipping methods appear at checkout. Delivery times, duties, and taxes vary by location.
What is the return policy?
Eligible standard non-prescription eyewear may be returned within 30 days in accordance with our return policy. Custom eyewear, prescription lenses, and readers are final sale. If your order arrives damaged or incorrect, contact us and we will make it right.
Is there a warranty?
Eligible purchases made directly through Bye Blue Light include a six-month limited warranty against manufacturing defects. Normal wear, misuse, and accidental damage are not covered.
Can I buy Bye Blue Light on Amazon?
Selected ready-to-wear styles are available on Amazon. Custom eyewear, prescription lenses, and readers should be ordered directly through Bye Blue Light. Amazon purchases are governed by Amazon's policies.
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